AN AIRPLANE TALE

My son was commuting back to Boston from his current job assignment in Indiana. His 6 pm flight had been cancelled. No problem, he called the Gold customer service number on his way to the airport and they scheduled him on a 6:05 flight. He boarded and, as is his habit, fell asleep through take off. He awoke a few minutes later and immediately felt uneasy without knowing why. Something felt different. A couple minutes later the pilot announced that the plane's instruments were not working and that they would turn around and return to the airport. No one paniced but the atmosphere was tense as he flew at a very low altitude and landed safely back in Indianapolis. They determined that the instruments could not be fixed immediately and passengers had to disembark. My son had called his Gold number before leaving the plane and headed straight for his new connection. This plane boarded and was in the runway queue ready to take off. There was one plane ahead of them when without warning the steering failed. A truck slowly towed the plane back to the gate. This time my son called customer service and asked to be scheduled on the first plane in the morning. When you take sixteen plus flights per month, stuff happens.